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Mobility Accessibility WCAG

Senior Mode on BluSmart: inclusivity in cab apps.

A WCAG-led mode within BluSmart's ride-hailing app that rethinks the experience for older riders: clearer affordances, calmer screens, and quieter flows that account for vision, motor and confidence considerations.

RoleUX Design · Research
Year2024
ToolsFigma · FigJam
TeamWith Antonio Cardozo · Varun Kunnath

Ride-hailing apps tend to assume a baseline of comfort: with maps, with typing, with the confidence that a car will actually arrive. For older riders, those assumptions silently raise the floor of the experience. Senior Mode rebuilds that floor.

The mode lives inside BluSmart's existing app, opted into during onboarding (or by a caregiver), and rewrites the surfaces that matter most: search, booking confirmation, ride status, and the moment of arrival.

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